Shipping & Returns

All shipping charges will be calculated based on the weight or dimensional weight of each carton and the US zone that it is shipping to. Shipping charges will be calculated at the time the order is placed and added to the invoice.

All orders are processed Monday through Friday from 7:30am to 4pm excluding holidays.  We do our best to get your order out as soon as possible.  All in stock items ship out in 3-5 working days.  Custom made filters ship out within 10-15 working days(seasonal restrictions apply. Custom made filters are not returnable. If an item is delivered damaged it should be refused by the customer, and Airex should be notified within 30 days of the damage. Any item that is signed for and received damaged will become the customer's responsibility. If you ordered a standard sized filter and you inadvertently ordered the wrong size please call or e-mail us for a product return number and shipping address.  To receive a refund or credit, you must ship the filters back to us within 30 days from the date of delivery. Filters must be unused to receive a refund or credit.

How to Correctly Measure Your Air Filter Size